1. Introduction
Ship ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our product management service.
2. Information We Collect
Account Information
- Email address
- Name
- Password (encrypted)
- Workspace and team information
Signal Data
When you connect integrations, we collect feedback data ("signals") from:
- Slack messages from selected channels
- Linear tickets and comments
- Meeting transcripts (Granola)
- Other connected sources
Usage Data
- Pages visited and features used
- Actions taken within the Service
- Device and browser information
- IP address
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process and analyze your feedback signals using AI
- Identify patterns and generate opportunities
- Send service-related communications
- Process payments through Polar
- Improve and develop new features
- Ensure security and prevent fraud
4. AI Processing
We use artificial intelligence to analyze your signals and identify patterns. Important notes:
- Your data is processed to provide the Service to you
- We do NOT use your data to train general AI models
- AI analysis is performed on our secure infrastructure
- You can delete your data at any time
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Companies that help us operate (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Third-Party Services We Use
- Vercel (hosting)
- Neon (database)
- Polar (payments)
- OpenAI/Anthropic (AI processing)
6. Data Security
We implement industry-standard security measures:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Secure authentication with session management
- Regular security assessments
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Account data is deleted immediately
- Signal data is deleted within 30 days
- Backups are purged within 90 days
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Object to processing
- Withdraw consent
To exercise these rights, contact us at privacy@ship.pm.
9. Cookies
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
We do not use advertising or tracking cookies.
10. International Transfers
Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Children's Privacy
Ship is not intended for users under 16 years of age. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related questions or concerns:
Email: privacy@ship.pm