← Back to home

Terms of Service

Last updated: February 2026

The Basics

By using Ship, you agree to these terms. If you don't agree, please don't use the service.

What Ship Does

Ship helps product teams collect feedback from Slack and Linear, identify patterns using AI, and prioritize what to build. We provide tools to organize signals into opportunities and hand them off to development.

Your Account

  • Keep your login credentials secure
  • You're responsible for activity on your account
  • Let us know if you suspect unauthorized access

Payment

Ship offers paid plans billed monthly. Subscriptions renew automatically unless cancelled. Payments are processed securely through Polar. We don't store your payment details.

Your Data

Your data belongs to you. We only use it to provide the service. You can export or delete your data anytime. See our Privacy Policy for details.

Integrations

Ship connects to third-party services like Slack and Linear. Your use of those services is subject to their terms. We're not responsible for third-party service availability.

Don't Be Evil

Please don't:

  • Use Ship for anything illegal
  • Try to hack or break the service
  • Resell access without permission

Service Availability

We aim for high uptime but can't guarantee 100% availability. We may update or change features as Ship evolves.

Liability

Ship is provided "as is". We're not liable for indirect damages. Our total liability is limited to what you've paid us in the past 12 months.

Cancellation

You can cancel anytime from your dashboard. We can terminate accounts that violate these terms.

Changes

We may update these terms. We'll notify you of significant changes via email.

Questions?

Email us at hi@tryship.io.